When you’re building a surveillance solution, build it on Milestone
Milestone Systems develops IP-based video management software (VMS) and network video recorders (NVRs) for surveillance installations of all sizes. Its award-winning VMS, XProtect®, is built on an open platform that supports thousands of cameras and hardware devices. This wide variety of supported devices enables you to select the most optimal storage and network components to meet your specific needs. You can further enhance Milestone’s capabilities and applications by incorporating third-party applications, such as video analytics, building management and access control software. The result is a scalable, flexible and future-proof surveillance solution.
Choosing the Right Solution
Milestone has a solution that fits everybody’s needs:
Getting up and Running
Let WLANmall’s experts customize a Milestone security management system that is perfectly tailored to the size of your operation, technical needs and limitations, & budget. From 1 to thousands of cameras, our custom Milestone solutions are fully scalable, competitively priced, & include our free system design services to ensure your system is the right investment for your company.
If you need help during implementation and installation, WLANmall’s certified experts can help.
- Team augmentation: If your team has the skills and availability to install your Milestone solution, but you may need just a bit of help, we can help you out on an hourly rate.
- Full service implementation: Let WLANmall do all of the heavy lifting—from purchasing, to installation to system turn-on, we’ve got you covered with project-based service offerings.
Staying up and Running
Installing Milestone Systems is just the first step of maximizing your investment. Depending on your resource expertise and availability, Milestone and WLANmall have a number of support alternatives available for our Milestone customers.
Milestone Systems is the world’s leading provider of open platform IP video management software (VMS) and used by more than 100,000 customers worldwide. XProtect is easy-to-use, yet powerful VMS that is designed with open architecture. This means that all XProtect products are compatible with more IP cameras, encoders and digital video recorders than any other VMS manufacturer, giving you the freedom to mix and match hardware to fit your needs and budget.
Because XProtect is based on a true open platform, you have the ability to integrate with today’s best analytics and business solutions and to expand what is possible with future innovations.
Whether your installation is just a few cameras or several thousand, there is an XProtect product to meet your needs.
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Milestone Care Plus and Care Premium
Milestone has several of customer care solutions available to help you with system maintenance and trouble ticket resolution. For all of our customers purchasing Milestone, WLANmall automatically prices in the cost of Milestone Care Plus. Care Premium is available to help you with support and trouble ticket resolution.
Milestone Care Plus Premium Annual fee e-Learning Chat support Knowledge base Access to Service Releases Access to new device driver packs Trade-in value on software products 100% 100% Access to new versions Customer Dashboard 24/7 Technical support Case Management Tool Localized support Prioritized handling Committed response times Committed resolution times Technical account manager Known issues list
Requires Milestone Care™ Plus on covered products
End-customer tech support is available with WLANMALL Total Care
WLANmall TOTAL Care
Today’s surveillance systems are complex. As mixture of Milestone, specialized analytic plug-ins, cameras, recorders, storage and servers. Your networks are complex systems that must all work together seamlessly. WLANmall’s TOTAL Care support services provides system-wide planning, integration and troubleshooting. As a Milestone Platinum Partner, we have certified experts that help you plan and manage your network. From software, to hardware issues, our team has seen just about everything and if we can’t figure out the problem, we have direct access to Milestone and other vendors to escalate your issue.
WLANmall TOTAL Care System-wide planning Product integration System-wide software troubleshooting System-wide hardware troubleshooting Direct access to Milestone for issue escalation Direct access to other vendors for issue escalation Phone support On-site support if required Prioritized handling Committed response time Project planning System optimization Monthly maintenance agreements1 Hourly technical support2
- Monthly maintenance contract: A monthly maintenance contract buys you immediate technical support. For a small monthly fee, our team is at the ready to help you without the hassle of proposals, price quotes and purchase orders. A monthly maintenance contract buys your organization bulk hours* at a discounted rate.
- Hourly technical support: If you have a team of system experts, but occasionally run into a problem they simply can’t solve, our certified experts are available for hourly contracted work to help you of that bind.
Surveillance & Security
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